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Frequently asked questions
Everything about how ACC handles your files, sharing, and account. Can't find your answer? Talk to us.
At sign-up you connect an authenticator app or passkey — your fingerprint, face, or a hardware key. From then on, signing in takes a few seconds and there is no password to forget, reset, or have stolen.
It moves to the Recycle Bin, where you can restore it — with its full folder structure — or delete it permanently. Existing share links are revoked immediately.
Only you and the people you explicitly share with, under the permissions you set. Our own administrative tooling operates on metadata only — counts, sizes, dates — and an automated suite verifies on every build that no administrative path can reach file contents.
Recipients can view the item in the app, but the server refuses any download request from them. The restriction is enforced server-side, not by hiding a button.
ACC is built around viewing, not editing: documents, images, video, audio and more render beautifully right in your browser, and any common document can be converted to a perfectly formatted PDF in one click.
Yes — public links support passwords, expiry dates, and no-download mode, so external sharing stays on your terms.
All ACC data — files, backups, and account information — is stored on Canadian servers only. Nothing leaves Canada.
September 1, 2026. The Basic plan (30 GB) is free forever; paid plans unlock up to 1 TB.